FAQ

About Us

1. Who are we?

JerseyHub1688 is a global football apparel store specializing in football jerseys, retro shirts, training wear, and fan apparel for supporters worldwide.

2. Where do you ship from?

We work with international warehouse and logistics partners to ship products efficiently to customers around the world.

3. Which countries do you deliver to?

We offer worldwide shipping to most countries and regions.

Payment & Security

4. What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, American Express, and additional secure payment options available at checkout.

5. Is my payment information secure?

Yes. Our website uses SSL encryption and secure payment technology to protect customer information.

Shipping & Delivery

6. How long does shipping take?

Delivery times vary by destination:

• Europe: 7–12 working days
• USA & Canada: 7–15 working days
• Worldwide: 10–20 working days

7. How can I track my order?

Once your order ships, tracking information will be sent to your email address.

8. Do you ship internationally?

Yes, we provide worldwide delivery.

Returns & Refunds

9. What is your return policy?

We offer a 30-day return policy for eligible items in unused condition with tags attached.

10. Can I return a customized jersey?

Customized and personalized jerseys are non-returnable unless there is a defect or order issue caused by us.

11. How long do refunds take?

Refunds are generally processed within 3–7 business days after returned items are received and inspected.

Product Information

12. What sizes do you offer?

We provide both Adult and Youth sizes. Please refer to the size chart on each product page.

13. Do you offer retro football jerseys?

Yes. We offer a wide selection of retro football shirts and classic football-inspired apparel.

14. How do I choose the correct size?

We recommend reviewing the size chart carefully before ordering.

Orders & Customization

15. Can I customize jerseys?

Yes. Many jerseys can be customized with names, numbers, and patches.

16. Can I change or cancel my order?

Please contact us as soon as possible. Orders may only be modified or canceled before processing begins.

Customer Support

17. How do I contact customer service?

Email: [email protected]

Company Name:
Win Wing Apparel Limited

Company Address:
FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER,
650 CHEUNG SHA WAN ROAD,
LAI CHI KOK, HONG KONG

Thank you for shopping with JerseyHub1688.

JerseyHub1688 Team